TERMS & CONDITIONS

PowerShot Stringing offers a 30-day conditional return policy for all of its products LESS stringing  services. Any “unused” products may be returned but may be subject to a 15% restocking fee  (depending on condition of return), less shipping charges, within 30 days of the order completion date.  

Do I have to pay for return shipping? 

Customer is responsible for all return shipping costs unless defective or damaged. 

Custom String Service – PowerShot Stringing does NOT offer a warranty on string service/replacement; i.e., miss-hits or string breakage around the frame.  After the product has been received, the condition / performance of strings is the responsibility of the racquet’s owner / person received. PowerShot Stringing reserves the right to refuse replacement on any strings after customer delivery.  

Badminton Racquets – Manufacturer plastic wrap on handle is not tampered, all stickers and tags are  still in place as it was when new, must include original cover. If racquet was requested to be strung by  PowerShot Stringing, it is considered a customized racket and is not eligible for return or exchange. If  racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not  eligible for return. Racquets pre-strung from the manufacturer are eligible for return if the manufacturer  plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage. Racquets  that are strung are considered “custom tailored” products, and orders for rackets cannot be cancelled  once the racket is strung. 

Racquetball Racquets – Each manufacturer maintains that its racquet frames are free from defects in  materials and workmanship under normal use, for a period of 6 months. The manufacturer will replace  the racquet at its discretion. Any frame replaced under this policy will be covered only for the remainder  of the original 6-month period. 

What if my racquet breaks? 

The manufacturer’s offer a 6-month warranty on racquets from the original date of purchase. Below is  the phone numbers or warranty order forms on how to receive a replacement. 

E-FORCE – 800-433-6723 or warranty@e-force.com 
EKTELON – Warranty Order Form 
GEARBOX – 877-4GEARBOX or returns@gearboxsports.com 
HEAD – 800-289-7366 **See Below for More Information 
PRO KENNEX – 800-778-1755 or racquetball@prokennexusa.com 
WILSON – https://www.wilson.com/en-us/explore/help/warranty/form 

If you are mailing the racquet back to us to send into the manufacturer, please use the Warranty Order  Form to help expedite the return. 

The manufacturer will require your original invoice of sale from PowerShot Stringing, showing purchase  within the 6-month period. If you do not have a copy of your invoice, email  powershotstrining@gmail.com to obtain a copy of your invoice through email or fax. Please provide as  much information in the email as you can and specify which method you would like to receive your  invoice.

**If your broken Head racquetball racquet is one of the following, please use our Online Warranty Order  Form as you have to come through us for replacement: Head Graphene XT 160, Paola, XT 170, XT 180,  Graphene Radical 160, 170 or 180, Liquid Metal 170, 180, or 190, Ti 175XL, Black Jack, Royal Flush, Full  House, Submission, Tap Out, TKO, Black Widow, Cobra, Zeus, Ares, or Hades. Wilson Pro Staff. These are  our exclusive models and Head and Wilson do not stock them for replacement. Head or Wilson will still  need to approve the replacement first before we can send you a new model. 

Shuttlecocks – Opened tubes of shuttles cannot be returned. Once received, PowerShot Stringing may  charge 15% restocking fee if returned in not sellable condition. 

Shoes – Must be unworn in their original condition, with all original tags and packaging intact to be  eligible for return. Once received, PowerShot Stringing may charge 15% restocking fee if returned in not  sellable condition. 

Clearance or Close-out items – All clearance or close-out items are final sale. Therefore, it is not eligible  for exchanges or returns. SOLD-AS-IS without any warranty from the manufacturer. 

All other items – must remain in new condition, with original packaging, unopened, and with all tags  and/or stickers intact. Once received, PowerShot Stringing may charge 15% restocking fee if returned in  not sellable condition.