SHIPPING INFORMATION
Free shipping is offered for orders over $100. Orders under $100 will be charged a flat rate of $15 in the contiguous United States (excludes Alaska and Hawaii).
We process and dispatch all orders 5 days a week excluding national holidays and weekends. If an order is placed on weekends, it will be processed the following working day. A tracking number will be assigned to each shipment and made available to the customer.
We normally ship packages with a “waiver of signature” option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier’s discretion without obtaining the recipient’s signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment.
All orders are shipped from our shop located in San Antonio, TX (Northside San Antonio).
The delivery time varies. It will normally take 2-5 working days depending on your region. For expedited shipping options, please contact us at powershotstringing@gmail.com when placing an order.
EASY RETURN POLICY
How does it work?
There are 3 Easy steps to our return policy:
- Check that your return product(s) meets the guidelines of our requirements listed below in “Terms & Conditions” (see below)
- Ship your product back to us:
PowerShot Stringing
Attn: Returns
326 Snowbell Trail
San Antonio, TX 78256
Please write “Return”, your Name, Phone Number, and Order # on a paper inside the package.
- We receive the product and inspect the returned product and packaging.
If your return meets our “Terms & Conditions”, we will immediately process you a full refund.
If your product is damaged, or have the tags removed, or fail to meet our standards for a new product return, you may be subject to a 15% restocking fee.
4.(Optional) If you ordered the wrong size product, place a new order so you receive the correct size as soon as possible.
If you have any questions, please email us at: powershotstringing@gmail.com or by facebook messenger or instagram.
TERMS & CONDITIONS
PowerShot Stringing offers a 30-day conditional return policy for all of its products LESS stringing services. Any “unused” products may be returned but may be subject to a 15% restocking fee (depending on condition of return), less shipping charges, within 30 days of the order completion date.
Do I have to pay for return shipping?
Customer is responsible for all return shipping costs unless defective or damaged.
Custom String Service – PowerShot Stringing does NOT offer a warranty on string service/replacement; i.e., miss-hits or string breakage around the frame. After the product has been received, the condition / performance of strings is the responsibility of the racquet’s owner / person received. PowerShot Stringing reserves the right to refuse replacement on any strings after customer delivery.
Badminton Racquets – Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racquet was requested to be strung by PowerShot Stringing, it is considered a customized racket and is not eligible for return or exchange. If
racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Racquets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage. Racquets
that are strung are considered “custom tailored” products, and orders for rackets cannot be cancelled once the racket is strung.
Racquetball Racquets – Each manufacturer maintains that its racquet frames are free from defects in materials and workmanship under normal use, for a period of 6 months. The manufacturer will replace the racquet at its discretion. Any frame replaced under this policy will be covered only for the remainder of the original 6-month period.
What if my racquet breaks?
The manufacturer’s offer a 6-month warranty on racquets from the original date of purchase. Below is the phone numbers or warranty order forms on how to receive a replacement.
E-FORCE – 800-433-6723 or warranty@e-force.com
EKTELON – Warranty Order Form
GEARBOX – 877-4GEARBOX or returns@gearboxsports.com
HEAD – 800-289-7366 **See Below for More Information
PRO KENNEX – 800-778-1755 or racquetball@prokennexusa.com
WILSON – https://www.wilson.com/en-us/explore/help/warranty/form
If you are mailing the racquet back to us to send into the manufacturer, please use the Warranty Order Form to help expedite the return.
The manufacturer will require your original invoice of sale from PowerShot Stringing, showing purchase within the 6-month period. If you do not have a copy of your invoice, email
powershotstrining@gmail.com to obtain a copy of your invoice through email or fax. Please provide as much information in the email as you can and specify which method you would like to receive your invoice.
**If your broken Head racquetball racquet is one of the following, please use our Online Warranty Order Form as you have to come through us for replacement: Head Graphene XT 160, Paola, XT 170, XT 180, Graphene Radical 160, 170 or 180, Liquid Metal 170, 180, or 190, Ti 175XL, Black Jack, Royal Flush, Full House, Submission, Tap Out, TKO, Black Widow, Cobra, Zeus, Ares, or Hades. Wilson Pro Staff. These are our exclusive models and Head and Wilson do not stock them for replacement. Head or Wilson will still need to approve the replacement first before we can send you a new model.
Shuttlecocks – Opened tubes of shuttles cannot be returned. Once received, PowerShot Stringing may charge 15% restocking fee if returned in not sellable condition.
Shoes – Must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Once received, PowerShot Stringing may charge 15% restocking fee if returned in not sellable condition.
Clearance or Close-out items – All clearance or close-out items are final sale. Therefore, it is not eligible for exchanges or returns. SOLD-AS-IS without any warranty from the manufacturer.
All other items – must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact. Once received, PowerShot Stringing may charge 15% restocking fee if returned in not sellable condition.
Can I return customized order?
If racquet was requested to be strung by PowerShot Stringing, it is considered a customized racquet and is not eligible for return or exchange. If racquet was ordered to be unstrung but was strung by a third party, the racquet is considered used and not eligible for return. Racquets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
If an item is determined defective, it can be exchanged or returned for a replacement item or a refund.
Please contact shipping carrier directly if there is an issue with tracking delays, damage packaging, or missing item. We are not responsible for damages or delays caused by shipping carriers.
For further information, see our FAQ
Can I return customized order?
A General rule, as you go up in string gauge (higher the number is the thinner the string is), the string is less durable but more playable. Example, 18 gauge is more playable than 17 gauge but won’t last as long. If you’re a string breaker, you might want to go with the 16 gauge. If you’re unsure, 17 is a safe bet because it’s right in the middle.
Badminton strings (the thinnest of all racquet sports) are mostly ALL 22g. The difference in this category is measured in MM (millimeters). EX: 70mm (thickest) to 61mm (thinnest).
Racquetball strings generally range from 18g to 16g.
Squash strings generally range from 19g to 17g.
Tennis strings (the thickest of all racquet sports) range from 15g to 17g
FREQUENCY OF STRINGING INFORMATION
A General rule is the number of times you play in a week is the number of times you should get your racquet restrung in a year. Strings don’t last forever. For example, if you play 5 times a week, you should get your racquet restrung 5 times a year.